FAQ

Contact Us

Please contact us by calling 561.249.1587 or send us an email via studio@statements2000.com
Our studio is located just North of downtown West Palm Beach. The address is:

1374 N. Killian Drive, Suite A

Lake Park, Florida

33403

Click here to see our location on a map.

The studio is open by appointment only. Please contact us to schedule a visit.


Social Media

Social Media is a great way to keep in touch and stay up to date on the latest news. You can also get home decor inspiration from Jon's collectors around the globe. If you haven't already, take a moment to connect and add or follow us here:

Instagram - be sure to post your photos of Jon's artwork in your home or when you see it out and about and tag us @jon.allen.metal.art

Facebook - be sure to like and follow the page and check out the latest photos and comments from Jon's collectors around the globe

Twitter - follow us @jonallenfineart for the latest art news, trending topics, and new artwork

Google+ - subscribe to Jon's posts and participate in community discussions

Pinterest - follow and re-pin for chances to win

Houzz - stay up to date on the latest design trends and shop Jon's work


Payments

Q: How can I pay for my Artwork?

A: Payments can be made directly through the website using any major credit cards or PayPal. Contact us directly with any difficulties using the online payment processes. We can also send you an invoice via email or take your credit card information over the phone. For custom and large scale artwork, corporate checks are also accepted forms of payment. Please ask us for more details.


Q: When will I receive my confirmation email?

A: You will receive an email immediately after payment has been submitted. If you aren't able to locate your confirmation email, please check your spam or junk folder in your email client. Be sure to add us to your address book to ensure you receive all future correspondence from Statements2000. If you are still unable to locate your confirmation email, please contact us at the studio.


Q: When will my item ship?

A: The listing for the individual piece or pieces you have purchased will state their specific handling times. If you have any questions at all about the handling time on a particular item, please contact us. Time frames for custom projects and large artwork are agreed upon prior to us collecting payment. When your artwork is ready for shipment, you receive an email with tracking information so that you can keep up with your artwork while it is in transit.


Shipping & Returns

Q: How do you prepare the artwork for shipment?

A: Each piece of artwork is quality inspected prior to shipping. It is carefully gallery wrapped with high quality packaging materials. In many cases, Jon's large scale artwork requires custom crating be built for the artwork. We are very thorough and have a dedicated team of shippers who focus on this integral facet of the experience.

Domestic Shipping

Carrier selection and shipping rates are based on a variety of factors including package dimensions, weight and shipment location.

Every piece is gallery wrapped and professionally packaged for safe global transit.

Shipment notification and label / tracking information provided when shipped.

Orders typically ship within five business days of receiving cleared payment.

Puerto Rico, Alaska, Guam and Hawaii buyers please contact us for shipping rates and services.

We gladly ship to APO, FPO and PO Box addresses.

Contact us for Expedited Services.


International Shipping

Import duties, taxes, and charges are NOT included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

International rates may or may not include pickup and door-to-door delivery with customs clearance.

An "extended area surcharge" may apply depending on your international locations.


Returns

To ensure a timely refund, please contact the studio in advance to let us know you intend to return your artwork. Returned artwork must be packaged with original materials or equivalent quality packaging and received back at Statements2000 studio within 30 calendar days of the confirmed delivery date.

Custom artwork is final sale and not refundable.

The return shipping costs are the buyer's responsibility. Each piece will be inspected upon receipt to determine condition and validity of return.


Q: What carrier and service do you use for shipping?

A: UPS with Ground Service is the primary carrier for Domestic shipments. Contact us for expedited services. For international shipments, UPS or USPS will be selected based on reliable, dependable services, the least handling, competitive rates, and delivery in a timely manner.


Q: Why are shipping costs not showing?

A: The online shipping calculator will not figure shipping costs for large artwork packages that exceed the listing carrier's shipping size limitations. Contact us directly with your zip or postal code to inquire about other carrier shipping services and costs.


Q: I am a local buyer. Can I pick up my package?

A: You are welcome to arrange a time to stop the studio to pick up purchased artwork. Give us a call at 561.249.1587 to schedule a mutually convenient time Monday through Friday. Most artwork is ready for pick up within five business days of receiving cleared payment. Shipping costs will be removed from the invoice or paid shipping costs will be reimbursed for local package pick up.


Q: When might I expect my artwork to arrive?

A: Artwork orders typically ship within five business days of receiving cleared payment. International carriers estimate arrival in 5 to 10 business days with delivery dependent upon location and customs timelines. You will receive a message with shipment notification and label information when the artwork is ready for shipment.


Q: Do you combine shipments?

A: We are happy to combine two of the wall panel sculptures that have a 24" height or 60.96 cm in the same package for shipping costs savings. Artwork must have the same dimensions in order to combine more than one piece for safe transit. The freestanding sculptures, embellished multidimensional pieces, and wall panel sculptures that exceed a 24" height must ship separately due to the uniqueness of the artwork and required packaging. We will not risk shipment damage of hand-crafted artwork by combining unlike pieces with different dimensions or embellished artwork in the same package. You must contact us directly to request pieces to be combined for shipment. We strive to deliver the finest quality of Statements0 metal artwork along with superior customer service.


Installation & Lighting

Q: Do the multiple panel wall sculptures hang separately or do they hang as one piece together?

A: For multiple panel pieces, each panel of the wall sculptures is mounted individually. The unique style bracket attached to the back of each panel "floats" the artwork off the wall about 2 inches, and allows for vertical, horizontal, or any angle display. Included in the multiple panel wall sculpture packages are easy mounting instructions, a helpful measuring tool guide and a Certificate of Authenticity. Multidimensional or embellished artwork consisting of one or more pieces that offer a variety of possible freestyle configurations display do not include a measuring tool guide. Nails / screws are not included due to the many different wall types and textures.


Q: Can I display this artwork outdoors?

A: All artwork is built with high-quality Aircraft grade, environmentally friendly aluminum that will not rust or corrode. The hand-painted "flat" multiple panel wall sculptures are finished with a UV protective clear coat application. We suggest you give the panels a coat of (automobile) wax every so often (just as you would a car) for added protection with weather elements. This UV protective clear coat finish is applied to the all-natural-silver "flat" wall panel sculptures by request only. The pre-installed hanging brackets are also aluminum, and a helpful measuring tool guide and easy mounting instructions are included in the "flat" wall panel artwork packages.

The eye-catching freestanding sculptures are built for indoor or outdoor display. The painted sculptures have a very durable, long lasting UV protective powder coat finish that is resistant to weather elements, chipping, scratching, fading, and wearing. The pressure-treated wood base is artistically textured with a water resistant seal. Also included is an aluminum base plate that has pre-drilled holes which allows you to bolt or screw the sculpture to a cement patio, wood deck or garden stone for added stability outdoors. The intricate patterns carved into the metal capture and reflect the natural day light. You might also display the sculptures in the evening with spot lighting for a dynamic display!

We recommend the multidimensional, embellished pieces, and clocks be mounted under a covered patio or other area not subjected directly to the weather elements. These pieces are built with strong adhesive bonding materials that may breakdown with long term exposure to outside weather conditions.

If you have any questions about a specific piece and what type of display it is suited for, please contact us and we will be happy to assist you.


Q: Can I hang these pieces vertically?

A: The unique-style brackets allow for the artwork to be mounted vertically, horizontally, or any other desired angle. Vertical display may require two nails per panel.


Q: How do I mount or attached this art to the wall?

A: Statements2000 Wall Sculptures are designed to appear to "float" off the wall. With most pieces, a single bracket mounted to the back of the artwork provides a simple installation with a single nail or screw. Easy mounting instructions are included in every package.


Q: Are the edges of the artwork sharp?

A: No.


Q: What color is the art?

A: Colors may vary somewhat due to personal computer monitor settings and the intensity or Kelvin temperature of differing lighting setups. We do our best to provide photos that represent just how the item looks under our lighting setups. The silver pieces do not have any colors unless it is stated in the product description. The photos of the silver pieces that appear to have golden or bluish hues are reflections from the lighting.


Q: What is the actual size of the art?

A: All artwork is measured to include any suggested spacing. The overall size stated in the description of the art is the footprint or total display area of the artwork. These are the dimensions you should allocate for placement of your artwork. The total height of the free-standing sculptures includes the height of the base. The listing room photos may not be to scale, and are posted only for suggested arrangements of the artwork. See dimensions when judging sizes.


Q: What is the weight of this artwork?

A: All artwork is built with high quality Aircraft Grade aluminum. The wall panel sculptures with a 24-inch height will weigh in total approximately 10 to 15 pounds depending on the number of panels. The "XL" wall panel sculptures with a 36-inch height will weigh in total approximately 30 pounds. Freestanding sculptures range between 15 and 20 pounds relative to the height. The embellished accent pieces vary depending on the size and number of panels.


Q: What kind of lighting should I use on my artwork?

A: To appreciate the details and dynamic visual effects, proper lighting will enhance the engaging sculpted details and create a 3D illusion & movement as you view the artwork from different angles. The natural qualities of aluminum are highly reflective and lighting increases the dynamic visual effects. A rheostat or dimmer switch offers the flexibility to adjust the lighting from full range luminous brilliance to softer warm tone "moods". The optimum lighting fixtures are track, spot, or overhead recessed lighting systems with three to five bulbs directed on the artwork. Natural daylight gives a similar effect during the day. Lighting tips and tricks are included in each package.


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